Welcome to our perfume website FAQ section! Here, you’ll find answers to some commonly asked questions about our perfumes and our services. If you can’t find the information you’re looking for, please don’t hesitate to contact our customer support team for further assistance.
Q: Are your perfumes authentic?
A: Yes, all the perfumes we sell on our website are 100% authentic. We source our raw materials directly from reputable manufacturers and authorized distributors. We manufacture our perfumes within our facility.
Q: How can I choose the right perfume for myself or as a gift?
A: Selecting a perfume can be a personal choice, but we have a few tips to help you make the right decision. Start by considering the fragrance family (such as floral, oriental, woody, etc.) that appeals to you or the person you’re gifting. You can also read the fragrance notes and descriptions provided on each product page to get an idea of the scent profile. Additionally, you may want to try our perfume sample packs (Discovery Set) to test different fragrances before committing to a full-size bottle. Our discovery set comes in 2 quantities 1) 5 samples in 3 ml size 2) 4 samples in 10 ml size.
Q: Do you offer samples?
A: Yes, we offer free perfume sample with every purchase of 50 ml perfume. Just mention the samples you want in the notes before checking out. You can also check our discovery set that include a selection of our popular scents.
Q: How long do perfumes last?
A: The longevity of a perfume can vary depending on factors such as the concentration of fragrance oils, individual body chemistry, and environmental conditions. We offer the highest concentration i.e. extrait de parfum that tend to last longer than lighter formulations (e.g., eau de parfum / eau de toilette). On average, you can expect a perfume to last anywhere from 8 to 10 hours.
Q: How should I store my perfumes?
A: To ensure the longevity and quality of your perfumes, it’s important to store them properly. Keep them away from direct sunlight, extreme temperatures, and humidity. It’s best to store perfumes in a cool, dark place, such as a drawer or a cupboard. Additionally, make sure to keep the bottle tightly sealed when not in use to prevent evaporation.
Q: Do you offer free shipping?
A: Yes, we offer free shipping across Pakistan when your order value is above Rs. 2,000/. A delivery charge of Rs. 250 will be applicable on any order value less than Rs. 2,000/.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you’re not happy with your order, please contact our customer support team within 7 days of receiving your package, and we’ll guide you through the return process.
For detailed information, please refer to our Returns and Refunds policy page.
We hope these FAQs have provided you with helpful information. If you have any further questions or need assistance, please don’t hesitate to reach out to us. Happy shopping!