We strive to ensure that you are completely satisfied with your purchase from our perfume website. However, we understand that there may be instances where you need to return a product or request a refund. Please read our Return and Refund policy carefully to understand the process.
We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging. Additionally, it must be in the same condition as when you received it.
Note: If you are unsure about the fragrance that you are purchasing you can always ask for our customer service team to add a perfume strip / sample of the perfume you are purchasing to allow you to check the fragrance before opening the packaging.
1.2 Return Process
To initiate a return, please follow these steps:
Contact our customer support team within 7 days of receiving your order, providing your order details and reason for the return.
Our customer support team will guide you through the return process and provide you with the necessary instructions and a return address.
Carefully pack the item in its original packaging, ensuring it is well protected.
Ship the item back to us using a reliable and trackable shipping method. Please note that the return shipping costs are the responsibility of the customer.
Once we receive the returned item and verify its condition, we will process your refund.
Upon receiving the returned item and confirming its eligibility, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We may request photographic evidence of the damage or defect to facilitate the resolution process.
2.2 Return Process
Once we verify the damage or defect, we will provide you with instructions on how to return the item. We may offer a replacement or issue a refund, depending on the availability of the product and your preference.
Unfortunately, we do not offer direct exchanges for returned items. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item.
For hygiene reasons, certain items are non-returnable. These include opened or used perfumes, fragrance samples, and gift cards. Please ensure that you carefully read the product descriptions and make your selections accordingly.
If you have any questions or need further assistance regarding our Return and Refund policy, please contact our customer support team. We are here to help and provide you with the best possible solution.
We reserve the right to amend or modify this Return and Refund policy at any time. Please refer to the latest version available on our website for the most up-to-date information.
Thank you for shopping with us. We appreciate your understanding and cooperation.